1. Who We Are
Bare Hair Electrolysis is a solo electrolysis practice owned and operated by Em Dalton, located in Riverton, Utah. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or book an appointment with us.
2. Information We Collect
We may collect the following information when you book an appointment or contact us:
- Name, email address, and phone number
- Date of birth and health information provided on your intake form
- Payment information (processed securely through Stripe — we do not store card numbers)
- Appointment history and service preferences
- Messages and communications you send us
3. How We Use Your Information
We use your information to:
- Schedule and manage your appointments
- Send appointment confirmations and reminders
- Process payments for services
- Provide safe and appropriate electrolysis treatments
- Communicate with you about your care
4. SMS Communications
By providing your mobile phone number and checking the SMS opt-in box on our booking page, you give your express written consent to receive text messages (SMS) from Bare Hair Electrolysis. This consent is optional and is not required as a condition of booking or receiving any service.
What messages we send:
- Appointment confirmations after you book
- Appointment reminders (typically sent 24 hours before your appointment)
- Customer care messages, including responses to questions you send us
- Rescheduling or cancellation notifications
Your rights and disclosures:
- Message frequency varies based on your appointment schedule and any inquiries you send.
- Message and data rates may apply. Standard messaging rates from your mobile carrier may apply.
- To opt out at any time: Reply STOP to any text message you receive from us. You will receive a single confirmation that you have been unsubscribed and will not receive further messages. Opting out will not affect your ability to book appointments or receive services.
- For help or support: Reply HELP to any message, or email us at barehairelectrolysisbyem@gmail.com.
- We will never sell, share, or rent your phone number or any personal information to third parties for marketing purposes. Phone numbers collected for SMS communications are used solely to send the messages described above.
- We use Twilio as our SMS delivery provider. Your phone number is shared with Twilio only as necessary to deliver messages to you and is governed by Twilio's privacy policy.
5. How We Protect Your Information
Your data is stored securely using industry-standard encryption. Payment processing is handled by Stripe, a PCI-compliant payment processor. We do not share your personal information with third parties except as necessary to provide our services (e.g., payment processing, appointment reminders via SMS).